Returns & Refunds Policy

1. Eligibility

You may request a return or replacement within 7 days of delivery if the item is unused, complete with original packaging, manuals, accessories, and (where supplied) the manufacturer seal.

Electrical / solar equipment that has been installed, wired, or used on a live system may be refused for hygiene, safety, or warranty reasons unless it arrived damaged or defective.

2. How to start a return

Contact us with your order number, photos of the product and packaging, and the reason for return:

• In-site support chat on solarcart.online
• WhatsApp: 0905 0660 345
• Telegram: t.me/solarcart

We will confirm whether you should send the item back, wait for pickup, or receive a replacement first.

3. Refunds

Approved refunds are issued to the original payment method (Paystack card/transfer or USDT) within 3–10 business days after we inspect the returned item. Delivery fees are refunded only when the return is our error (wrong, damaged, or missing item).

4. Shipping of returns

If we sent the wrong item or it arrived damaged, Solar Cart covers return shipping across Nigeria. Change-of-mind returns are at the customer's cost unless we agree otherwise.

5. Damaged or wrong items

Please report damage, shortages, or a wrong SKU within 48 hours of delivery with photos. We will replace the item or refund you after confirmation.

6. Contact

Solar Cart · Nigeria · www.solarcart.online